FAQ
Find answers to common questions about our services.
Delivery time for Cilacap areas is usually 1-2 business days. For remote areas, it may take longer depending on road conditions.
You can track your package status through the J&T Cargo app or by contacting our customer service at 282-1234567.
Yes, we accept deliveries to all regions of Indonesia. For out-of-city deliveries, shipping costs and delivery time will be adjusted according to the destination.
Shipping cost is calculated based on weight, volume, and destination. You can calculate it through the J&T Cargo app or by contacting our customer service.
There are no specific weight restrictions, but for large packages, additional charges may apply. Please consult our customer service.
For refunds or complaints, please contact our customer service within 24 hours of delivery. We will promptly address your concern.
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